sv799 Privacy Policy

sv799 is an online casino and betting platform that provides services to Bangladeshi users. This privacy policy ("Policy") tells you how we collect, store, use, and protect your personal information ("data").

This policy applies to sv799's website (sv799.cam), its mobile version, and all services we provide. By creating an account, logging in, or using any service on our platform, you are considered to have agreed to the terms described below.

We take your privacy seriously. The aim of this policy is to ensure complete transparency about our data management practices, so you can make informed decisions.

sv799 may collect the following types of information in order to provide its services:

2.1 Identity Information

• Your full name and username
• Date of birth (for age verification)
• National ID card or other government-approved identity document information
• Email address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address and device type
• Browser type and operating system version
• Session logs and platform usage patterns
• Data obtained from cookies and similar tracking technologies

2.4 Gaming Information

• Betting history, game activity, and results
• Records of bonus and promotion usage
• VIP level and reward points information

2.5 Communication Information

• Logs of conversations made via live chat support
• Messages sent by email and details of complaints

sv799 collects your information in the following ways:

3.1 Direct Collection

Information you provide directly during account registration, the login process, and identity verification is collected. This includes your name, contact details, and payment method information.

3.2 Automatic Collection

When you use the sv799 platform, certain technical information is collected automatically. This includes IP address, browser information, page visit records, and cookies.

3.3 Through Third Parties

Transaction confirmation information may be received from payment processing partners (such as bKash, Nagad, Rocket, Upay), as well as verified information from identity verification services.

sv799 uses your information only for the following legitimate purposes:

1. Account Management: Creating, maintaining, and securing your account and ensuring the login process.
2. Identity Verification: Confirming your age and identity so that only eligible individuals can use sv799's services.
3. Financial Transactions: Processing deposits and withdrawals, particularly ensuring secure payments through bKash, Nagad, Rocket, and Upay.
4. Service Improvement: Analysing usage patterns to improve platform functionality, the gaming experience, and overall user experience.
5. Promotions and Bonuses: Preparing and communicating relevant offers, bonuses, and promotions for you.
6. Fraud Prevention: Detecting suspicious activity and ensuring account security.
7. Legal Obligations: Maintaining records necessary to comply with applicable laws, regulations, and directions from regulatory authorities.
8. Customer Support: Providing effective resolution of your complaints, questions, and issues via live chat and email.

sv799 does not sell your personal information or transfer it to third parties for commercial gain. However, information may be shared in certain specific circumstances:

5.1 Service Providers

Information necessary for running our operations may be shared with the following third parties:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification services
• Technology and infrastructure providers
• Gaming technology partners

These partners are contractually bound to use the information provided only for specified purposes.

5.2 Legal Obligations

If providing information is legally required by a legal directive, court order, or request from a regulatory authority, sv799 may provide that information.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be properly notified before any such change.

Cookies and similar tracking technologies are used on the sv799 website.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyse and improve platform usage.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform. Essential cookies remain active at all times in order to deliver the service.

To ensure the security of your information, sv799 has implemented industry-standard technical and organisational security measures:

• SSL Encryption: All data transmission on our website is secured by SSL (Secure Socket Layer) encryption, which makes data exchanges unreadable to third parties.
• Secure Servers: All user data is stored in secured data centres.
• Access Controls: Only authorised personnel are granted access to user information when necessary.
• Regular Security Reviews: Our systems undergo regular security audits.
• Password Hashing: Your password is never stored directly; strong hashing algorithms are used.

While we are committed to ensuring the highest level of protection, it is not possible to guarantee that data transmission over the internet is completely secure. You are therefore also requested to keep your account password confidential and not share it with others.

sv799 retains your information only for as long as necessary:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Retained for a specified period as required by legal obligations and the need to maintain financial records.
• Transaction Records: May be retained for an extended period for financial auditing and legal requirements.
• Support Communications: Retained for a specified period to help improve customer service quality.

Once the data retention period has ended, we securely delete that information or anonymise it in a way that makes it impossible to identify any individual.

As a user of sv799, you have the following rights:

9.1 Right to Access

You can find out what information sv799 holds about you and how that information is being used. To make this request, email [email protected].

9.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you can request that it be corrected.

9.3 Right to Erasure

In certain circumstances you can request that your data be deleted. However, this may not be fully possible in cases involving legal obligations or ongoing transactions.

9.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted.

9.5 Right to Complain

If you have any complaint about our privacy policy, please contact [email protected] first. We will try to resolve it as quickly as possible.

sv799 is a platform intended only for those aged 21 or over. We do not knowingly collect personal information from any minor.

If we find evidence that a minor has registered, that account will be closed immediately and the relevant information will be deleted.

Parents and guardians are requested to ensure that their children do not use this platform. If you believe a minor has registered on this platform, please notify us immediately at [email protected].

sv799 reserves the right to update or revise this privacy policy from time to time. For any significant changes to the policy:

• The "Last Updated" date at the top of this page will be changed.
• A notification may be sent to the registered email address for important changes.
• You may be informed about changes when logging into the platform.

If you continue using sv799 after any changes, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Live chat support in Bengali available 24/7 on the sv799 platform

Our privacy team will review your request as soon as possible and take appropriate action. We are always committed to protecting your privacy.